Privacy Policy

At Wisehubterminal, we're committed to protecting your personal information and being transparent about how we collect and use your data.

Last updated: January 15, 2025

Information We Collect

We collect information that you provide directly to us when using our financial analysis education platform. This includes details you share when registering for courses, subscribing to newsletters, or contacting our support team.

Personal Information

Your name, email address, phone number, and educational background when you enroll in our programs or request information about our courses.

Learning Data

Course progress, quiz results, assignment submissions, and interaction with educational materials to help us improve your learning experience.

Technical Information

Device information, IP address, browser type, and usage patterns to ensure our platform works properly and securely for all users.

How We Use Your Information

Your information helps us deliver quality financial education and maintain a personalized learning environment. We use this data responsibly and only for legitimate educational purposes.

  • Provide access to course materials and track your learning progress
  • Send you important updates about courses, schedules, and educational content
  • Offer personalized learning recommendations based on your interests
  • Respond to your questions and provide technical support
  • Improve our educational programs and platform functionality
  • Comply with educational regulations and maintain accurate records

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, there are specific situations where we may share your data with trusted partners or as required by Malaysian law.

Service Providers

We work with carefully selected companies that help us operate our platform, such as cloud hosting providers, email service providers, and payment processors. These partners can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by Malaysian law, court orders, or government regulations. We'll notify you about such requests unless legally prohibited from doing so.

We never share your learning progress or personal educational information with employers, recruiters, or other educational institutions without your explicit consent.

Data Security and Protection

Protecting your information is a priority. We use industry-standard security measures and follow Malaysian data protection guidelines to keep your personal data safe.

  • Encrypted data transmission using SSL/TLS protocols
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Secure data centers with physical and digital access controls
  • Regular backup procedures and disaster recovery plans

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights and Choices

Under Malaysian privacy laws, you have several rights regarding your personal information. We make it easy for you to exercise these rights and maintain control over your data.

Access and Correction

You can request a copy of the personal information we hold about you and ask us to correct any inaccurate details. Simply contact our support team with your request.

Data Portability

You can request a copy of your learning data in a structured, commonly used format. This includes your course progress, completed assignments, and certificate information.

Account Deletion

You can request deletion of your account and associated personal information. We'll retain some records as required by educational regulations, but we'll remove all unnecessary personal data.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of information have different retention periods.

  • Course enrollment data: Retained for 7 years after course completion
  • Learning progress and certificates: Permanently retained for verification purposes
  • Marketing communications: Retained until you unsubscribe
  • Support communications: Retained for 3 years after resolution
  • Technical logs: Automatically deleted after 12 months

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform. These small files help us remember your preferences and provide personalized content.

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality. We use cookies for login sessions, course progress tracking, and analyzing how users interact with our educational content.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post the updated policy on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy shows when it was last updated.

Privacy Questions or Concerns?

Email: support@wisehubterminal.com

Phone: +60165535306

Address: Menara CIMB, Suite 8-1 & 8-2 Level 8

Jalan Stesen Sentral 2, 50470 Kuala Lumpur, Malaysia